Terms & Conditions

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1. Who we are 

Kat & Piece is operated by KR Finds FZC LLC, licensed in Sharjah Publishing City Free Zone under trade licence no. 44302201.01 and TRN 105552176700001. 

Email: contact@kat-and-piece.com

  

2. Our products 

We do our best to show our puzzles accurately. Colors may look slightly different on your screen, and finished sizes may vary a little. 

Piece counts, sizes, and finishes are listed on each product page. 

Stock is limited. If a puzzle is out of stock, you can join the waitlist/pre-order. We'll tell you the expected date, which may change. 

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3. Prices and VAT

All prices are in UAE dirhams (AED) and [include 5% VAT]. We may change prices at any time, but the price you see when you place your order is the price you pay. If we spot an obvious pricing error, we'll contact you and let you confirm or cancel before shipping. 

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4. How ordering works 

Add puzzles to your cart and check out. 

Review your order, delivery details, and total. 

Pay securely online. 

You'll get an order confirmation email. Your order is accepted once we confirm it by email or ship it. 

We pack and ship your puzzle, then send you tracking details. 

If an item you ordered turns out to be unavailable, we'll let you know quickly and refund you in full.

 

5. Payment 

We accept Visa, Mastercard, Apple Pay and Google Pay. Payments are processed by secure third-party providers, and we never see or store your full card details. If you pay with Tabby or Tamara, their own terms apply to that arrangement. 

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6. Delivery 

We deliver across the UAE. Delivery takes about 1-2 business days and free of cost unless you want it to be shipped urgently, a small fee will be applicable. Delivery times are estimates, and delays can happen during busy periods. Please make sure your address and phone number are correct. If a delivery fails because of wrong details, we may charge to resend it. 

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7. Returns, refunds, missing pieces, and damage 

See our Returns & Refunds Policy, which forms part of these terms. 

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8. Cancelling an order 

Contact us before your order ships and we'll cancel it with a full refund. After it ships, our Returns & Refunds Policy applies. 

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9. Gifts 

Buying a gift? You have the option to get it gift wrapped at a minimal cost of AED 10 and an optional message. For gift orders, the person who placed the order handles any return or refund request. 

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10. Discount codes and promotions 

Codes can't be combined unless we say so, have no cash value, and may have an expiry date or exclusions. Sale prices apply while stocks last. 

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11. Reviews and content you send us 

If you post a review or photo, you confirm it's yours and truthful. You allow us to display it on our website and social media. We may remove content that is offensive, misleading, or unlawful. 

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12. Our content 

All images, designs, text, logos, and the Kat & Piece name belong to us or our licensors. Please don't copy or reuse them commercially without written permission. 

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13. Your personal information 

We collect only what we need to process your order and support you. See our Privacy Policy for details on what we collect, how we use it, and your choices. We never sell your personal data. 

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14. Our responsibility 

We take care to describe and deliver our products properly. Nothing in these terms limits any rights you have under UAE consumer protection law, including for faulty or misdescribed goods. Beyond that, we aren't responsible for losses we couldn't reasonably have predicted, or for events outside our control, such as courier disruptions or natural events. 

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15. Using our website 

Please use the site lawfully and don't try to disrupt or hack it. We may suspend access if the site is misused. We can't guarantee the site will always be available or error-free. 

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16. Changes to these terms 

We may update these terms from time to time. The version on our website when you order is the one that applies to your order. 

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17. Governing law and complaints 

These terms are governed by the laws of the United Arab Emirates, as applied. If you have a problem, please contact us first at contact@kat-and-piece.com and we'll do our best to fix it. If we can't resolve it, you may contact the relevant UAE consumer protection authority, and the courts have jurisdiction. 

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18. Contact us 

Kat & Piece,  contact@kat-and-piece.com