Frequent Asked Questions

Each puzzle is crafted by carefully sourced premier puzzle makers, chosen for rich color, artful design, and a finish that deserves to be displayed and enjoyed. Our 2mm thick imported blue / grey / white boards is precision-cut into uniquely-shaped pieces for a snug fit and a satisfying build. We order in small, limited batches for designs that have very limited release globally. That means no bulk discounts, but it also means every puzzle is exclusive and not something you’ll find everywhere. We'll soon be releasing limited-edition puzzles inspired by local and regional culture. Each one is digitally illustrated to capture the identity and spirit of the region, with designs you won't find anywhere else.  We're also looking to partner with local artists soon to bring these stories to life.

Ah the worst thing that could happen to a puzzler! Every puzzle is checked before it ships. Puzzles can lose pieces after delivery. Please check the floor, box, carpet and your clothes you were wearing at the time of opening or assembling the puzzle or it could have been chewed on or swiped off the table by a pet or child or vacuumed. Highly appreciate if this has been done and ensure that you have completed the entire puzzles before concluding that the pieces are missing. If you are sure that the missing piece(s) have not been misplaced, please Email contact@kat-and-piece.com within [14] days of delivery, include your order number and a photo of the puzzle (or the gap) and the box. We'll send the missing piece(s) free of charge. If we can't, we'll send a replacement puzzle or refund you in full.

Yes, our core focus is premium jigsaw puzzles for adults. They are a great choice for anyone who enjoys a more thoughtful and stylish puzzle experience.

Yes, that is part of the idea behind Kat and Piece. Our puzzles are designed to be enjoyable to build and to look great as part of your space.

Absolutely. They suit anyone who enjoys art, calm hobbies, or a break from screens. Gift wrapping and gift messages are available. Any more questions that are not answered, please send an email to contact@kat-and-piece.com and we will get back to you as soon as we can!