Shipping Policy
At Kat & Piece, we aim to ensure your order arrives safely and promptly so you can begin your puzzle experience as soon as possible.
Delivery Areas
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
We currently ship within the United Arab Emirates (UAE).
Shipping Options
Standard Delivery
Estimated Delivery Time: 2–3 Business Days
Coverage: UAE-wide
Our Standard Delivery service is available across all seven Emirates and is the recommended option for most orders.
Available In
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Next-Day Delivery
Estimated Delivery Time: 1–2 Business Days
Coverage: Dubai, Sharjah, and selected major metropolitan areas.
For customers who would like to receive their puzzles sooner, we offer an expedited delivery option where available.
Available Primarily In
- Dubai
- Sharjah
- Selected surrounding urban areas
Availability may vary depending on delivery location and order processing time.
Order Processing
- Orders are typically processed within 1 business day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation update containing your delivery details.
Shipping Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to:
- Public holidays
- Severe weather conditions
- Courier service disruptions
- High-volume sales periods
If your order experiences an unexpected delay, our team will keep you informed throughout the process.
Incorrect Shipping Information
- Please ensure that all shipping details are entered correctly at checkout.
- Kat & Piece cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or if you believe your package has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
Our team will investigate and assist you as quickly as possible.
Please include:
- Order Number
- Full Name
- Photos of the damaged package or product (if applicable)
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@kat-and-piece.com
We are always happy to assist and ensure your Kat & Piece experience is a pleasant one.
Last Updated: October 2026