We want every puzzle to arrive complete and in perfect condition. If something isn't right, we'll make it right.
Missing pieces
Please check the packaging (including bags), your clothing, under furniture and carpets, and anywhere pets or kids may have taken it. Still missing? Email contact@kat-and-piece.com within 14 days of delivery with your order number and a photo of the puzzle (or the gap) and the box. We'll send the missing piece(s) free, or a replacement puzzle or full refund if we can't.
Damaged or incorrect items
We're sorry! Email us within 48 hours of delivery with your order number and photos of the item and damage. Choose a replacement or a full refund including delivery charges. We cover return shipping where needed.
Returns & refunds
We'll reply within 1-2 business days with return instructions. Please don't ship anything before we confirm. Refunds are processed within 5-10 business days of receiving your return, to your original payment method or as store credit, if you prefer. Your bank may take extra time to post it.
Questions? Please contact us at contact@kat-and-piece.com and we'll be happy to assist.
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